Refund policy


Return and Refund Policy details below:

How long do I have to return an order?

You have 30 days to return an order. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What items can I not return?

  • Gift cards
  • Online and/or downloadable software products

What situations are only partial refunds granted?

  • Book with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

When will I receive my refund?

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

What if I have a late or missing refund? 

If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, don't hesitate to get in touch with us at 123@masteryhorsemanship.com.

What if I purchased my item on Sale? (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Can I get an Exchange? (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 123@masteryhorsemanship.com and send your item to: 1730 Sutherland Ln, Corvallis, Montana US 59828.

 

Thank you for checking in with us. We care about you loving your purchase!